Other Inquiries

Changing Inquiry Categories

Most Common Inquiries and Solutions

I want to delete my account.

  • Please delete your account from the Dashboard. In principle, we do not delete accounts on behalf of users to avoid fraudulent requests. Please note that you cannot use the same email address to sign up again.

If your issue is still not resolved, please contact us using the form below.

  • Please provide as many details as possible.
  • We may take some time to respond to the inquiry depending on the circumstances. We therefore request that all submissions are thorough and complete.
  • Generally, we aim to respond to inquiries within 5 business days* of their submission.
  • We cannot respond to opinions and requests, however we appreciate the input and will take it into consideration in the future

*excludes Saturdays, Sundays, and Japanese bank holidays

    * We have received reports of Yahoo!, Hotmail, Live, and AOL email accounts not receiving our verification emails or replies.

       Please use Gmail or any non-Yahoo!, Hotmail, Live, and AOL email address.

    Back to top button